Introducing Gallimard Asia’s Guest Experience Platform
With our set of AI-powered solutions you can engage and delight your guests like never before along their entire journey.
Our software enables you to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage your property’s reputation while reducing demands on staff through intelligent automation.
Engage Guests Across Every Channel
Gallimard Asia’s Guest Marketing Suite enables seamless engagement with your guests across email, SMS, and chat—pre-stay, mid-stay, and post-stay. Build lasting relationships, boost direct bookings, grow ancillary revenue, and foster loyalty through personalized, consistent communications.
- Streamlined Messaging Tools: Simplify guest engagement with email and SMS tools, templates, and campaign builders.
- Promotional Templates: Drive direct bookings and boost ancillary revenue with ready-to-use promotional templates.
- Unified Guest Profile & Segmentation: Gain a complete view of your guests and deliver timely, personalized messages with advanced segmentation.
- Effortless Automation: Reduce effort with automation that updates guest segments and sends communications at the perfect time.
- Powerful Insights: Access customizable reports to optimize strategies for individual properties or portfolios.
Protect and Enhance Your Reputation
Reputation Manager helps you transform guest feedback into actionable insights to protect your reputation, improve guest satisfaction, and enhance your online presence. Address concerns in real-time, foster positive reviews, and build stronger guest relationships.
- Customizable In-Stay Surveys: Gather real-time feedback from guests to address issues before they leave your property.
- Automated Issue Escalation: Resolve concerns faster by automatically alerting the right team members for prompt action.
- Centralized Review Management: Monitor and respond to reviews across OTA and review platforms from a single, intuitive dashboard.
- Actionable Analytics: Identify trends in guest feedback and implement changes to enhance satisfaction and boost NPS.
Automate Support 24/7
AI Smart Concierge provides 24/7 seamless support, reducing front desk calls by over 65% and improving response times by 30%. Automate FAQs, upsell opportunities, and request management to enhance guest experiences and boost revenue.
- Streamlined Operations: Automate guest requests and routing for faster resolution.
- 24/7 Multi-Channel Support: Engage guests via SMS, WhatsApp, chatbots, and mobile apps.
- Incremental Revenue: Drive upsells for early check-ins, late check-outs, and amenities.
- Multilingual Support: Assist guests in over 100 languages for a localized experience.
Elevating the Guest Experience Delivers Results
"Increase in guest engagement through automated messaging"
"Average increase in NPS within the first 6 months"
"Decrease in front desk calls through AI automation"
"Savings on brand quality audits and operational overhead"
"By using AI Concierge throughout the guest journey, Posadas has increased ancillary revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points in NPS (Net Promoter Score) from guests who had contact with our digital concierge experience."
Custom Solutions to Fit Your Business Needs
Get in touch to explore the right tools for your property. Whether you start with guest engagement, upsells, and reputation management—or add in our multichannel advertising for even greater impact—we’ll build a solution tailored to your goals. Learn how we can empower you to elevate the guest experience at your hotel.
Start Giving Your Guests the Experience They Deserve
Join thousands of hotels worldwide that use Gallimard Asia to drive loyalty and revenue through superior guest experiences.